Privacy policy
At East Pets LLC, we respect the privacy of visitors and customers who use our website and online store.
This Privacy Policy explains what personal information may be collected, how it may be used, when it may be shared, and the choices available to you.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. About East Pets LLC
This Privacy Policy applies to the East Pets LLC website and online store.
Business Name: East Pets LLC
Address: 1193 1st Ave, New York, NY 10065, United States
Email: support@eastpetsllc.com
Phone: +1 646-360-2547
2. Information We May Collect
Depending on how you use our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Products purchased
- Payment transaction information
- Customer service communications
- IP address
- Browser information
- Device information
- Website usage information
- Cookie and similar technology data
We aim to collect only information reasonably necessary to operate our store and provide related services.
3. Information You Provide to Us
You may provide personal information when you:
- Place an order
- Complete checkout
- Contact customer support
- Submit a contact form
- Request a return or refund
- Track an order
- Create or use an account where available
- Submit a review or feedback
- Subscribe to communications where available
You are responsible for providing accurate information when placing an order or contacting us.
4. Order and Checkout Information
When you place an order, we may process information needed to:
- Confirm your order
- Process payment
- Prepare the order
- Arrange shipping
- Provide tracking information
- Handle returns or refunds
- Prevent unauthorized transactions
- Respond to customer support requests
Order information may be retained where necessary for business, accounting, tax, fraud prevention, or legal purposes.
5. Payment Information
Payments are processed using payment services made available through our website checkout.
Depending on the payment method selected, payment providers may collect and process information necessary to complete the transaction.
East Pets LLC does not ask customers to send full payment card numbers, security codes, or other sensitive card credentials by email or contact form.
Payment providers process payment information according to their own privacy and security practices.
6. How We May Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Providing shipping and tracking information
- Processing payments
- Managing returns and refunds
- Providing customer support
- Responding to questions
- Maintaining website functionality
- Preventing fraud or misuse
- Improving website performance
- Maintaining business records
- Meeting legal or regulatory obligations
- Sending communications where permitted
We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted by applicable law.
7. Shipping and Delivery Providers
To deliver an order, necessary information may be shared with shipping carriers or fulfillment-related service providers.
This may include information such as:
- Customer name
- Delivery address
- Contact details
- Shipment information
Only information reasonably necessary to process and deliver the order should be provided.
8. Service Providers
We may use third-party service providers to help operate our website and business.
These services may include:
- Website hosting
- Ecommerce functionality
- Payment processing
- Shipping
- Order management
- Email services
- Security and fraud prevention
- Website analytics
- Customer support tools
- Technical services
These providers may process information as necessary to perform services on our behalf or according to their own applicable privacy terms.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality.
Cookies may be used for purposes such as:
- Maintaining shopping carts
- Remembering preferences
- Supporting checkout
- Improving website performance
- Understanding website usage
- Preventing fraud or abuse
- Supporting analytics or advertising features where enabled
Some cookies may be necessary for the website to function properly.
10. Cookie Choices
Depending on your browser and applicable privacy requirements, you may be able to:
- Block cookies
- Delete stored cookies
- Restrict certain tracking technologies
- Adjust browser privacy settings
Blocking certain cookies may affect shopping cart, checkout, login, or other website functionality.
Where a cookie consent or preference tool is provided on our website, you can use it to manage available choices.
11. Analytics
We may use analytics technologies to understand how visitors interact with our website.
Analytics information may include:
- Pages visited
- Time spent on pages
- General device type
- Browser type
- Referral source
- General geographic information
- Website interactions
This information may help us understand website performance and improve the shopping experience.
12. Advertising and Marketing Technologies
If advertising, remarketing, or similar marketing technologies are enabled on our website, certain information may be processed by relevant service providers in accordance with their privacy practices.
Where required by applicable law, consent or other appropriate choices may be provided before certain non-essential technologies are activated.
13. Email Communications
We may send transactional emails related to:
- Order confirmation
- Payment information
- Shipping updates
- Tracking
- Returns
- Refunds
- Customer support
Transactional communications may be necessary to complete or manage your order.
If promotional emails are offered, you may unsubscribe from promotional communications using the available unsubscribe method.
Unsubscribing from marketing messages does not prevent necessary order-related communications.
14. How Information May Be Shared
Personal information may be shared when reasonably necessary with:
- Payment processors
- Shipping carriers
- Ecommerce service providers
- Hosting providers
- Technical service providers
- Fraud prevention providers
- Professional advisers
- Government or regulatory authorities where legally required
We may also disclose information where necessary to protect legal rights, investigate fraud, comply with legal obligations, or protect website security.
15. Business Transactions
If East Pets LLC undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, relevant business information may be transferred as part of that transaction where permitted by law.
Any handling of personal information would remain subject to applicable legal requirements.
16. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Completing orders
- Customer support
- Returns and refunds
- Tax and accounting records
- Fraud prevention
- Legal compliance
- Resolving disputes
Retention periods may vary depending on the type of information and applicable legal requirements.
17. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information handled through our website.
However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Customers should protect their own devices, passwords, and account information where applicable.
18. Your Privacy Rights
Depending on where you live and the laws that apply, you may have rights regarding your personal information, including the right to request:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of certain information
- Information about how data is used
- Restriction of certain processing
- Withdrawal of consent where processing is based on consent
- Other rights provided by applicable privacy law
Some requests may be subject to legal exceptions or verification requirements.
19. California Privacy Rights
Residents of California may have additional privacy rights under applicable California law.
Where applicable, these rights may include requesting information about certain personal information collected, requesting correction or deletion, and exercising other rights provided by law.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
20. Do Not Sell or Share Requests
Where applicable law provides rights concerning the sale or sharing of personal information for certain advertising purposes, eligible users may contact us to exercise those rights.
Requests can be sent to:
Any such request will be handled according to applicable legal requirements and the technologies actually used on our website.
21. Children’s Privacy
Our website and online store are intended for general consumers and are not specifically directed to children.
We do not knowingly seek personal information from children in circumstances prohibited by applicable law.
If you believe a child has provided personal information improperly, please contact us.
22. Third-Party Websites
Our website may contain links to third-party websites or services.
East Pets LLC does not control the privacy practices of independent third-party websites.
Before providing personal information to another website, customers should review that website’s privacy policy.
23. Social Media
Our website may contain links to social media services.
If you interact with East Pets LLC through a third-party social media platform, information may also be handled according to that platform’s privacy practices.
24. Order Fraud and Security
Information may be reviewed or processed where reasonably necessary to:
- Verify transactions
- Protect customers
- Prevent fraud
- Detect unauthorized activity
- Protect website security
- Investigate suspicious orders
Orders may be delayed, reviewed, or cancelled where legitimate security concerns arise.
25. International Processing
Some third-party service providers may process information from locations outside your state or country.
Where applicable, these providers are responsible for handling information according to their legal and contractual requirements.
26. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes in:
- Our website
- Business practices
- Service providers
- Technology
- Privacy requirements
- Applicable laws
The latest version will be posted on this page with an updated Last Updated date.
27. Related Store Policies
Customers may also review our:
- Terms of Service
- Shipping Policy
- Payment Policy
- Returns & Refund Policy
These pages explain other aspects of using and purchasing through the East Pets LLC website.
28. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
East Pets LLC
1193 1st Ave
New York, NY 10065
United States
Email: support@eastpetsllc.com
Phone: +1 646-360-2547
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)