Last Updated: 27 June 2026
Thank you for shopping with East Pets LLC. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order, you agree to the shipping terms outlined below.
A. Shipping Coverage
We currently ship to addresses within the United States.
At this time, we do not offer international shipping.
B. Order Processing
Orders are processed within 1–2 business days (Monday to Friday).
Orders placed after our daily cut-off time, on weekends, or on U.S. federal holidays will be processed on the next available business day.
C. Order Cut-Off Time
Our daily order cut-off time is:
6:00 PM (Eastern Time – ET)
Orders received after this time will enter processing on the following business day.
D. Delivery Time
Estimated delivery times are as follows:
- Handling Time: 1–2 Business Days
- Transit Time: 3–4 Business Days
- Total Delivery Time: 4–6 Business Days
Delivery estimates begin after an order has been dispatched and may vary depending on your location, carrier operations, or other circumstances beyond our control.
E. Shipping Charges
We offer Free Standard Shipping on orders over $100 USD within the United States.
For orders under $100 USD, a flat-rate shipping fee of $15 applies.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
F. Shipment Confirmation & Tracking
Once your order has been dispatched, a shipping confirmation email may be sent.
Tracking information will be provided where available.
Please allow a short period for tracking information to become active after dispatch.
G. Delivery Delays
While we aim to dispatch orders within the stated timeframes, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier service disruptions
- Public holidays
- High order volumes
- Other unforeseen events
H. Incorrect Delivery Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order is returned because of an incorrect or incomplete delivery address, additional shipping charges may apply before the order can be resent.
I. Address Changes
If you need to update your shipping address, please contact us as soon as possible.
Address changes may not be possible once an order has entered the processing or dispatch stage.
J. Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Once an order has been processed or dispatched, cancellation requests may no longer be accepted.
Please refer to our Return & Refund Policy for additional information.
K. Damaged or Missing Deliveries
Please inspect your order upon delivery.
If your order arrives damaged, defective, contains missing items, or you experience any delivery issues, please contact our customer support team as soon as possible.
When contacting us, please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging (where applicable)
We will review the information provided and assist you with the next steps.
L. Contact Information
Business Name: East Pets LLC
Business Email: support@eastpetsllc.com
Business Phone: +1 646-360-2547
Business Address: 1193 1st Ave, New York, NY 10065, United States
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time – ET)
Order Cut-Off Time: 6:00 PM (Eastern Time – ET)
Important Notice
- Delivery timeframes are estimates and may vary depending on carrier operations and delivery location.
- Customers are responsible for providing accurate shipping information when placing an order.
- Tracking availability depends on the shipping service used.
- This Shipping Policy may be updated from time to time. Any revisions will be published on this page together with the updated Last Updated date.