Last Updated: 27 June 2026
This Payment Policy explains how payments are accepted and processed when you place an order with East Pets LLC. By completing a purchase through our website, you agree to the terms outlined below.
Accepted Payment Methods
Payments are securely processed through our available payment providers.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Google Pay
- Amazon Pay
The payment methods displayed during checkout may vary depending on your location, device, and checkout configuration.
Currency
All prices displayed on our website are listed in United States Dollars (USD $).
Applicable taxes, if any, will be displayed during checkout where required.
Payment Processing
Full payment is required at the time an order is placed.
Once your payment has been successfully authorized, your order will enter the processing stage. An order confirmation email may be sent to the email address provided during checkout.
Secure Payments
Payments are processed through secure payment systems using encryption technology to help protect your payment information during checkout.
Billing Information
Customers are responsible for providing accurate and complete billing information, including:
- Full Name
- Billing Address
- Email Address
- Contact Number
- Payment Information
Incorrect or incomplete information may result in delays or cancellation of an order.
Payment Verification
To help maintain secure transactions, we may:
- Verify payment or billing information
- Request additional information where necessary
- Contact customers regarding their order
- Decline or cancel orders that cannot be verified
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 14 business days after the returned item has been received and inspected. Processing times may vary depending on your payment provider or financial institution.
For additional information, please refer to our Return & Refund Policy.
Failed or Declined Payments
A payment may be declined for various reasons, including:
- Insufficient funds
- Incorrect payment details
- Bank restrictions
- Security checks
If a payment is unsuccessful, please verify your payment information or contact your payment provider before attempting your purchase again.
Policy Updates
We may update this Payment Policy from time to time. Any changes will be published on this page together with the updated Last Updated date.
Contact Information
Business Name: East Pets LLC
Business Email: support@eastpetsllc.com
Business Phone: +1 646-360-2547
Business Address: 1193 1st Ave, New York, NY 10065, United States
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time – ET)
Order Cut-Off Time: 6:00 PM (Eastern Time – ET)