Last Updated: 27 June 2026
Thank you for visiting East Pets LLC.
We’re here to assist with questions about our products, orders, shipping, payments, returns, or general enquiries. If you need assistance, our customer support team will be happy to help during our business hours.
Get in Touch
You can contact us using any of the methods below.
Business Email: support@eastpetsllc.com
For general enquiries, order assistance, returns, refunds, or product-related questions.
Business Phone: +1 646-360-2547
Available during our customer service hours.
Business Address: 1193 1st Ave, New York, NY 10065, United States
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time – ET)
Order Cut-Off Time
6:00 PM (Eastern Time – ET)
Orders placed after the daily cut-off time will be processed on the next business day.
Before Contacting Us
To help us respond more efficiently, please include the following information where applicable:
- Your Order Number
- Your Full Name
- Product Name
- A brief description of your enquiry
- Photographs of the product (if reporting a damaged, defective, or incorrect item)
Types of Enquiries We Can Help With
Our customer support team can assist with:
- Product information
- Order enquiries
- Shipping and delivery
- Payment enquiries
- Returns and refunds
- Product availability
- General website enquiries
Stay Connected
Follow East Pets LLC on social media for:
- New Product Updates
- Store Announcements
- Seasonal Collections
- Special Offers
Connect with us on:
Response Time
We aim to respond to enquiries as soon as possible during our regular customer service hours. Response times may vary depending on enquiry volume and the information required to assist with your request.
We appreciate your patience and look forward to assisting you.